Shipping and Returns Policy

Effective Date: 15th July, 2024

Thank you for shopping at Happy Parcel. This Shipping and Returns Policy explains our shipping and return practices. By placing an order with us, you agree to the terms outlined below.

1. Shipping Policy

1.1 Shipping Destinations

We currently ship to addresses within Sri Lanka.

1.2 Shipping Methods and Costs

We offer the following shipping methods:

• Express Delivery: Provided by our own delivery service.
• Standard Delivery: Provided by third-party delivery services.

Shipping costs are calculated at checkout based on the weight and dimensions of your order and the selected shipping method.

1.3 Delivery Time

Delivery times vary depending on the shipping method selected and your location. Estimated delivery times are provided at checkout and are approximate.

1.4 Order Processing Time

Orders are typically processed within 5 business days. During peak seasons or promotions, processing times may be longer.

1.5 Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track the status of your order using this information.

1.6 Undeliverable Packages

If a package is returned to us as undeliverable due to incorrect address information provided by the customer or if no one is available to accept delivery, the customer will be responsible for the cost of re-shipping the package.

2. Returns and Refunds Policy

2.1 Eligibility for Returns

We accept returns for non-food and non-grocery items within [number] days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2.2 Return Process

To initiate a return, please contact us at contact@happyparcel.shop with your order number and reason for return. We will provide you with further instructions on how to return the item.

2.3 Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.

2.4 Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the return is approved, a refund will be processed to the original method of payment used for the purchase within [number] days.

2.5 Exchanges

We do not offer exchanges at this time. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item.

3. Contact Us

If you have any questions about our Shipping and Returns Policy, please contact us at:

Email: contact@happyparcel.shop