Refund Policy

Effective Date: 15th July, 2024

Thank you for shopping at Happy Parcel. This Refund Policy explains our policy on refunds. By making a purchase with us, you agree to the terms outlined below.

1. Refund Eligibility

We offer refunds under the following conditions:

• Non-food and Non-grocery Items: You may request a refund for non-food and non-grocery items within 3 days of delivery.

2. Refund Process

2.1 Initiation

To request a refund, please contact us at contact@happyparcel.shop with your order number and reason for refund. We will review your request and provide further instructions.

2.2 Return of Item

If your refund request is approved, you will need to return the item to us. Please follow the instructions provided by our customer service team.

2.3 Condition of Returned Item

To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.

2.4 Refund Method

Refunds will be processed to the original method of payment used for the purchase. Please allow 5 days for the refund to be reflected in your account, depending on your bank or payment provider.

3. Non-Refundable Items

The following items are not eligible for refunds:

• Food and Grocery Items: Due to health and safety reasons, we do not accept returns or offer refunds for food and grocery items unless they are defective or damaged upon receipt.

4. Contact Us

If you have any questions about our Refund Policy, please contact us at:

Email: contact@happyparcel.shop